Bhama Naturals – Website Terms & Conditions
Welcome to BhamaNaturals.com. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the terms and conditions stated herein (“Terms”). Please read them carefully before using our website or placing an order.
If you do not agree with these Terms, you must not use this website or any of our products.
We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Your continued use of the Site following any changes constitutes acceptance of those changes.
1. Return, Exchange & Cancellation Policy
- Non-Returnable Products: Due to the personal care and hygienic nature of our products, all items sold are non-returnable once delivered.
- Eligible Exchanges/Refunds: We only offer an exchange or refund in cases where the product is:
- Missing from the order, or
- Received in a damaged condition during transit.
To claim an exchange/refund, you must provide an unedited and continuous opening video starting from breaking the seal of the package.
- Cancellations:
- Orders may be cancelled only before the product has been dispatched.
- Once handed over to the courier partner, cancellations cannot be accepted.
2. Product Accuracy & Variations
- We aim to display accurate product descriptions, images, and details; however, slight variations may occur in color, fragrance, or texture due to natural ingredient sourcing, seasonal changes, and environmental conditions.
- As our products are handmade and crafted from high-quality natural ingredients, minor differences between batches are to be expected and do not indicate defects.
- While we strive for quality, the product’s outcome or your personal experience may vary and may not always meet individual expectations.
3. Allergies, Skin Sensitivity & Precautions
- Our formulations use natural ingredients derived from nuts, seeds, fruits, leaves, stems, and flowers.
- If you have allergies or sensitive skin, please read the ingredient list carefully before use.
- We strongly recommend a patch test prior to first use. If irritation, redness, or rashes occur, discontinue use immediately and seek professional medical advice.
- Individuals with pre-existing skin conditions, allergies, or medical concerns should consult a dermatologist/healthcare professional before using our products.
- By purchasing, you agree that Bhama Naturals shall not be liable or responsible for any allergic reactions, side effects, or adverse outcomes resulting from the use of our products.
4. Medical Disclaimer
- Our products are designed for external, cosmetic, and personal care purposes only.
- They are not intended to diagnose, treat, cure, or prevent any medical condition or disease, nor should they be considered as a substitute for professional medical advice, diagnosis, or treatment.
- If pregnant, nursing, ill, or under medical treatment, please consult your healthcare provider prior to usage.
5. Limitation of Liability
To the fullest extent permitted by applicable law:
- Bhama Naturals shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use or misuse of our Site or products.
- This includes, but is not limited to, loss of data, loss of profits, allergic reactions, adverse health outcomes, or dissatisfaction with product performance.
Your use of our products and website is solely at your own risk.
